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  • Four Colours, One Favourite.

    Gray, White, Black or Lavender. Find the shade that suits your style.

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Shipping policy

Last updated: October 31, 2026

Thank you for shopping with Apex Store. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed as soon as possible.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Estimated delivery time is 7–10 days after placing your order. Available shipping methods are shown at checkout. Delivery times are estimates, not guarantees. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping is free on every order within the United States.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship only to the United States.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at support@apexfreestep.com or use the contact details in our contact information policy.

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